Frequently Asked Questions
Everything you need to know about our health screening services and orders.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as payments via HSA and FSA debit cards.
How do I receive my screening results?
Your results will be delivered via a secure online portal within 10 to 14 business days. You will also receive a physical copy mailed to your home address.
Can I reschedule my appointment?
Yes, you can reschedule your screening at no additional cost. Please contact our customer support team at least 48 hours before your scheduled time.
Are your screenings covered by insurance?
While we do not bill insurance companies directly, our services are often eligible for reimbursement through Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA).
What is your refund policy for pre-paid packages?
If you are unable to attend your screening, you may request a full refund within 60 days of purchase, provided the service has not been rendered.
Do I need a doctor's referral to order a screening?
No referral is necessary. You can choose and purchase any of our screening packages directly through our website to take a proactive step in your health journey.